Network Monitoring & Management

  • Control your HomePass network with your voice with Amazon Alexa and the HomePass skill. It’s never been easier—or quicker—to manage your home’s WiFi.  How to enable the Plume skill in Alexa Via Alexa App Open the Alexa App Tap on More Select Skill & Games Search for the Plume Skill Tap on Enable...

  • If for some reason you need to start your Plume setup from the beginning, you can always delete the pods from your account. Once removed from your account, the pods can be added back to your existing account again or added to a new account and you can go through the setup from the beginning. The ...

  • The HomePass Web App allows you to manage your Plume Membership, buy more pods for your existing Plume membership using your web browser without the need for the HomePass Mobile App.    Best of all, you can access Insights! Insights is a convenient web platform to view the status of your Plume ne...

  • Homepass.plume.com supports the following browser versions: Google Chrome 84 and later Safari 13 and later Mozilla Firefox 79 and later Edge 85 or later Unfortunately, at this time, mobile browsers are not fully supported. HomePass information is best viewed from your mobile HomePass by Plume app.

  • homepass.plume.com uses the same login credentials as the mobile HomePass by Plume app. If you are having trouble logging in: Use the Show button of the password to make sure you have correctly entered your password.  Make sure you have the correct Region selected for your network.  Make sure y...

  • From the Home page, scroll down to the bottom of the Adapt section to view the Most active menu. The most active device on your network will be displayed along with the amount of data it has used in both percentage and megabytes. Use the  >  to expand the list to the 5 most active devices on you...

  • What is Port Forwarding?  Port forwarding (opening ports) allows you to open specific ports in the router's firewall which are needed by some services to communicate to devices on your network.  A port has an internal and external value called the port number. Multiple external hosts can use the ...

  • What is UPnP? UPnP allows a device or service to automatically configure the needed port settings on the NAT required to communicate properly with other devices and servers. Without UPnP, port forwarding rules will have to be set on the router manually, which becomes tedious if you need rules for...

  • How do I create people profiles? Each person can have a primary device assigned to their profile. That primary device's connections and disconnections from the network determine if they show up as being at home, which is also important for managing Sense alerts. You should always choose a primar...

  • People profiles allow you to conveniently monitor and manage WiFi access for each person on the network. During the initial setup, a profile is created automatically using the information provided during account creation. Additional people profiles allow you quickly set Content Access, Guard set...

  • ISP Speed Test Want to verify that you’re receiving your internet plan’s advertised speeds? Plume automatically runs an ISP Speed Test on your Gateway pod every 12 hours as long as your network is idle, in order to provide you with an up-to-date number. You can also choose to run the ISP Speed Te...

  • If you've run some ISP Speed Tests on your network already (or if they've run automatically), you may have noticed some beautifully colored bars appear on your chart!     Each gradient actually represents the status of your network during the time the speed test was run.   The fastest speed tes...

  • The Home tab is designed to give you an information-rich overview of the current state of your network, including an overview of Guard events, Sense motion detection status, and your overall network connectivity status.    Network Connectivity Status  You can always view the status of your networ...

  • In the Adapt section of the main menu and on the pod detail screens, the HomePass app reports the current pod health. Pod health describes the connection quality of the link between this pod and its immediate parent pod.     On the pod detail screen above, the app reports the current pod health....

  • Yes!  Plume puts your router in the cloud.  Therefore you have access to all the features of the HomePass app, from running a speed test to making changes to your Device Freeze schedule, anywhere you go.

  • The HomePass app will send you a push notification anytime network status changes from online to offline. This occurs anytime your gateway pod is unable to reach the internet. Additionally, the app will send a notification when network status changes from offline to online, meaning the connection...

  • Each pod is provided with a default name when you set it up the first time. Renaming a pod allows you to choose your own pod names, making it easier for you to identify the pods and their location. From the Home screen scroll down to the Adapt section and tap on the pod you wish to rename.  Tap ...

  • If you are not sure which pod is which, there is an easy way to identify them using the app.    Locate and name  From the Home screen, scroll down to the Adapt section and tap on the pod.  Tap the ⋮ on the top-right of the pod detail screen.  Choose the Locate and name option and tap your phone...

  • Adding additional pods is effortless! From the Home screen, scroll down to the Adapt section.  Tap on the  ⋮  icon. and choose the Add a pod option.  While the app shows that it is "looking for pods...", plug in the new pod(s) or wait for them to connect if already they were already plugged in....

  • Deleting a pod from your account will completely disassociate this pod from your account. You will be able to add the pod back to your account or add it to another Plume account after deleting the pod.   Deleting a pod From the Home screen, scroll down to the Adapt section. Select the pod you ...

  • From the Home screen, scroll down to the pod list in the Adapt section.   Tap on any pod you wish to see device information about.  Tap the  ⋮  icon in the upper right-hand corner. Tap View Hardware Info. The firmware version will be the first item on the list. Please visit this link for full re...

  • Using one login, you can manage multiple locations (networks). Follow the instructions below to switch between your locations.    Note: Each network requires a separate membership. Open the more screen.  Use the drop-down under the location name to switch between locations.          --------- F...

  • If for some reason you need to start your setup from the beginning, you can always delete the pods from your account. Once removed from your account, the pods can be added back to your existing account again or added to a new account and you can go through the setup from the beginning.  The curre...