Managing Devices

  • Devices using a private (random) Wi-Fi address will connect to your Plume network. However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off private Wi-Fi addresses for your home network. Turning off this setting is only for your Plume n...

  • Devices using a random WiFi MAC address will connect to your Plume network. However, to get the best Plume experience and guarantee device-level security and controls,  we recommend you turn off the random WiFi MAC address feature and revert to your original WiFi MAC Address when connecting to yo...

  • Devices using a random WiFi MAC address will connect to your Plume network. However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off random WiFi MAC addresses and revert to your original WiFi MAC Address when connecting to your home net...

  • Yes, Plume supports connections from devices that have implemented MAC address randomization (Private Address).  Being able to connect to Wi-Fi using a random MAC address is a new feature recently released in Android 10, Windows 10 and iOS 14. Through our Advanced Device Typing feature, your Plum...

  • To view a list of all client devices connected to your network, open the Settings page and tap on the blue Connected devices banner.      The device lists are organized by the type of password being used. Ethernet-connected devices will appear in the Home zone. The device lists show all the dev...

  • You can rename your device by accessing Connected Devices list on your App. Tap the device name directly to rename it or select the menu on the upper right corner of the screen and then Edit Name.   

  • The HomePass app’s home page displays a count of Connected Devices at the bottom of the screen. Selecting this will bring up a grid with active devices displayed with a white background and inactive devices displayed with a grey background.  All inactive devices will display the time they were l...

  • The app’s home page displays a count of Connected Devices at the bottom of the page. Selecting this will bring up a grid of currently and previously connected devices.       Proceed by tapping on the selected device to see the device information, including the device's MAC address and IP address....

  • Unlike the ISP Speed Test feature, this speed test measures the device's connection through the pods all the way to the internet.  Go into the area of your home where you wish to check the WiFi performance.  Ensure your mobile device running the HomePass app is connected to your HomePass network...