Content & Parental Control

  • Plume's content access feature will allow you to restrict content for a device or person. We have identified the most common content filtering categories that you can use when personalizing your online experience. When setting up content filtering for a person or device, you can enable any of the...

  • Nope! Our team has completed extensive internal and external testing to verify that you won't see any decrease in performance after enabling Adblocking, Online Protection, or any Content Access settings! If you are experiencing any performance issues, please contact support for assistance.

  • Adblocking, Online Protection, and any custom approve/block lists can only be configured on a location, person, or device level. Content access (parental control) settings can be configured on a person and device level.   Location level: Applies to all devices connected to the network.        Per...

  • Plume gives you the ability to briefly freeze or pause internet access for a person or device instantly through the Time Out feature. Navigate to the device or person you would like to time out. Notice the pause button on the top of each screen.                                                   ...

  • Add a person: Tap on the People or Devices button on the Home screen Tap on Add a Person Add photo, enter the name and select the devices used by this person. Assigning devices to the person will allow you to monitor and manage Wi-Fi settings for that person. You can also assign a Primary device...

  • If you accidentally assign a device to the wrong person, you can simply reassign it to another person profile (or create a new profile). Navigate to the incorrectly assigned device. Tap on the ⋯ on the upper right hand corner to view the device menu and select Assign Device to... Select the appr...

  • To set a schedule on when to freeze/unfreeze internet on devices, follow the steps below: Select the device in the app to access the device details page Tap on Schedule Internet Freeze  Select Until End of Day, School Night, Bedtime, Indefinitely or Custom Set the duration if you selected School...

  • You can approve a website for a device, a person, or an entire network. If you notice a website has been incorrectly blocked, please report it to support.   To approve websites for everyone, follow the steps below: Tap on the AI Security tab inside the main menu. Tap on Manage security events Go...

  • Up to 64 total sites can be manually blocked at the network level and for each person. Another 64 sites can be blocked manually for each device.  IP addresses can only be blocked if you have Outbound IP Protection and Intrusion Prevention enabled.  To block a website for everyone, follow the step...

  • Plume allows you to personalize your online experience with customizable Approved and Blocked lists. Up to 50 total sites can be manually blocked at the network, person and device levels combined.  To remove sites from the network level block or approved lists, go to the AI Security tab from the...