Content & Parental Control

  • HomePass gives you the ability to briefly freeze or pause internet access globally for multiple devices belonging to different people instantly through the Time Out feature. If you want to set a scheduled Internet break, consider our Device Freeze feature.     Setting a custom Time Out for multi...

  • What is a Time Out? A Time Out gives you the ability to briefly freeze or pause Internet access for a person or specific device with just a few taps. This lets you easily manage Internet access in real-time in addition to setting Device Freeze schedules. There are two ways to use a Time Out:   S...

  • HomePass' content access feature will allow you to restrict content for a device or person. We have identified the most common content filtering categories that you can use when personalizing your online experience. When setting up content filtering for a person or device, you can enable any of t...

  • Nope! Our team has completed extensive internal and external testing to verify that you won't see any decrease in performance after enabling Adblocking, Online Protection, or any Content Access settings! If you are experiencing performance issues, please contact support for assistance.

  • Adblocking, Online Protection, and any custom Approve / Block lists can only be configured on a location, person, or device level. Content Access (parental control) settings can be configured on a person and device level.   Location level: Applies to all devices connected to the network.      ...

  • Plume lets you briefly freeze or pause internet access for a single person or specific device instantly through the Time Out feature. You can also set a global Time Out for multiple devices) with a custom time frame.  If you want to set a scheduled Internet break, consider our Schedule Internet ...

  • Adding people allows you to conveniently monitor and manage their WiFi access.    Adding a Person From the People screen, tap on the + button.  Choose the Create a person option.  Add a photo using the +, enter the Person name and Email (optional) and tap on Next. Set their Person profile inform...

  • If you accidentally assign a device to the wrong person, you can simply reassign it to another person's profile (or create a new profile). Navigate to the incorrectly assigned device. Tap on the ⋮ on the upper right-hand corner to view the device menu and select Assign Device to... Select the a...

  • Internet Freeze allows you to easily manage how much time is spent on the internet by a device or person by using a Freeze schedule or as needed.    Schedule or Turn on Internet Freeze for a device  Select the device in the app to access the device details page. Tap on Schedule Internet Freeze. ...

  • You can approve a website for a person, the entire network, or a device if not assigned to a person. Up to 50 websites can be approved in total.  If you notice a website has been incorrectly blocked, please report it to support.    Approving Websites for Everyone From the Home page, tap on the G...

  • Up to 50 total sites can be manually blocked at the network, person, and device levels combined.  IP addresses can only be blocked if you have Outbound IP Protection and Intrusion Prevention enabled.    Blocking a website at the network level or the person level From the Home page, tap on the Gu...

  • Plume allows you to personalize your online experience with customizable Approved and Blocked lists. Up to 50 total sites can be manually blocked at the network, person, and device levels combined.  To remove sites from the Approve or Block lists, tap on the Guard events on the home page.  Choos...