Pod Connection Issues

  • Issue Description SuperPods are not connecting to the Plume cloud and will show as offline when plugged into an ASUS router that has AiProtection enabled. ASUS AiProtection supported router models: https://www.asus.com/us/AiProtection/ Cause of issue  SuperPod traffic is being classified incorrec...

  • If you have received a notification that your pods are placed too far apart, simply move them closer together to help improve your network’s performance! We recommend placing Pods about 15-20 feet apart for optimal performance. SuperPods typically can be placed 30-40 feet apart. Note that if you...

  • Nobody likes to be without a connection to the internet. Let's find out what's causing the problem. Verify that your device is connected to the Plume WiFi network by going to your device Wi-Fi connection settings. Check to see if you can connect to other sites. Open your device browser and go t...

  • If only those pods could talk! There are many possible reasons why one or more of your pods would appear disconnected or offline.    Entire Plume Network is Offline If you have received a Plume alert stating your network is offline, follow these steps to bring it back up.  Unplug the modem from ...

  • Depending on your configuration, Plume WiFi services will continue to work in the event of an Internet or Plume Cloud outage allowing you to continue accessing the local network. Although, since configuration is through the cloud, during the outage you will not be able to make any changes to the...

  • A pod must be deleted before being moved from one network to another. Please ask the original owner to delete the pod from the old network, so that you can add it to your new network with your existing membership. If you purchased the pods brand new, please contact Customer Support for help. Be r...

  • If one of the pods happens to lose connection or is unplugged, the system will reconfigure itself or self-heal so you don’t lose Wi-Fi connection. Another path will be formed using your other pods to maintain coverage and network health. When the pod is restored, it is automatically placed back i...