Purchase & Order Status

  • You will receive a shipping confirmation email with your tracking number as soon as your order is shipped. Typically, orders received before 12 PM EST will ship on the same business day. Orders placed after 12 PM EST, will ship on the next available business day.    How do I check my order status...

  • You can use the following payment methods: VISA / VISA Debit MasterCard / MasterCard Debit American Express Due to frequent credit card processing errors, we only accept the above credit cards with billing addresses in the US and Canada. Unfortunately we do not accept other credit card provider...

  • Once an order is placed, you will receive a confirmation email that includes your order details. The e-mail will also include a link which you can use to track the status of your order. When your order is shipped, a shipping confirmation email is sent with the tracking number. You will receive a ...

  • When you place an order with Plume, your credit card will be charged immediately. You will receive an order confirmation by email a few minutes after placing your order.    When will my order ship? How do I check my order status? Can I cancel my order?

  • You can purchase additional pods from the app or using the magic link on our website to add them to your existing Plume network. Please follow these steps to buy pods using the app: 1. Tap on Menu button on the home.2. Go to Adaptive tab and tap on Add a pod to my account.3. Add pods to your cart...

  • When using credit card, your billing address must match the address that appears on your credit card statement. Check with your credit card company to ensure they have the most up to date information. We will be unable to process your payment if the addresses do not match. Due to the frequency of...

  • Depending on your location, sales tax may be calculated and charged. Sales taxes are charged based on the shipping address of your order.  Any sales taxes will be shown on your order once you have entered your billing and shipping address during checkout. We are unable to process orders with pers...