Advanced Installations

  • The Home’s Information Hub It is becoming more common for individual homes to have IT closets or Distribution Cabinets where all electronic information flows into the home.  In addition to the different type of connections, these locations may contain other equipment needed to use each connection...

  • Using Adapters to Replace Ethernet All pods can benefit from having an Ethernet connection to the gateway.  When a Wi-Fi signal is unable to reach areas in the home, adding additional Ethernet connected pods in these areas adds coverage. However, most homes do not have Ethernet connections in eve...

  • The make and model of your modem or router is usually displayed on a sticker or card attached to the back of the unit itself. In some cases, particularly if it is an ISP provided router or modem-router combo, the sticker may also include the default gateway address or console URL and username an...

  • What is a static IP? While most cases do not require it, it is possible to reserve a static IP address for your devices in the Plume app. By default, devices use dynamic IP addresses assigned by the network upon connection and will change over time. Static IP addresses, however, do not change. Th...

  • You can setup custom DNS settings using the Plume App as long as Plume is operating in Router Mode following the instructions below. If Plume is operating in Bridge Mode, you will have to setup a custom DNS using your router's configuration settings.  iOS From the app home screen tap on the  Ξ ...

  • Bridge Mode should be used if there is an existing device that is already handling DHCP/NAT on your network. Plume Pods are shipped in Auto Mode by default and if it detects an existing router handling DHCP/NAT, it will self-configure into (Auto) Bridge. If no DHCP is detected, Plume will switch ...

  • Advanced Settings is accessible from the main menu on Android or under the Adaptive WiF­­i™ tab of the iOS app.  Advanced Settings provides you access to Advanced router features. Networking Mode - Auto Mode is the default mode when you setup Plume.  Auto Mode chooses the best network mode for yo...

  • Does Plume support Ethernet Backhaul?  Absolutely. Plume supports Ethernet backhaul. This means you can setup multiple gateway pods by connecting them directly via Ethernet to deliver the fastest possible performance to your devices.  The backhaul is the connection between the pods going to your ...

  • There are several different ways a VoIP phone can be connected to a Plume network.  Which setup is needed is based on how the phone must be connected to the network.  If you are unsure which setup matches yours, contact your VoIP provider.  Click on the links below to jump to each setup. VoIP pho...

  • When do I need to keep my ISP provided Gateway (modem/router)?  If you subscribe to other services from your ISP, such as telephone (VoIP), television (IPTV) and home security, the residential Gateway device (modem/router) provided by your ISP is likely required for those services in addition to ...

  • Follow these steps in order to set up your additional membership and pods at another home. A second location requires a separate membership, you will be prompted to purchase one during this process if have not already done so at time of purchase.  iOS Tap the ≡ icon on your home screen to open ...

  • Yes, you can connect a switch to any pod for your client connections; however, a switch should not be directly connected to a standalone modem when it's used for client connections. Each Plume pod comes with an Ethernet port that supports both network or client connections, so you can hardwire yo...

  • Plume can be used with a CUJO Smart Firewall.  To set up Plume and CUJO together you will need to set up both in Auto (Bridge) mode.  This does require the use of a router or modem-router combo device to provide DHCP services to your network. How to set up Plume and CUJO For a new Plume setup, co...