Privacy

Under the GDPR, “Personal Data” means any information that relates to an identified or identifiable individual. This includes not only name and contact details, but also any data that can be linked back to an individual, such as online identifiers (e.g., IP address, device unique IDs, cookie iden...

How secure is the Plume service?

There are 4 main measures taken to keep the data safe and reduce vulnerability to DDOS attacks. Access to the pods Local access to the pods is completely shut down to prevent access, except from the cloud. SSH, Telnet, HTTP/S and other entry ports are disabled for all shipped products. This preve...

Does Plume store my data?

We collect your email address, name, and other personal information for authentication and maintenance of your Plume account. To deliver the best WiFi experience to your home, we collect critical information as you use your Plume service such as: The type of devices you use and their operating s...

What is Privacy Mode?

Plume's Privacy Mode enables you to limit data from being sent to the Plume Cloud. This feature is configurable at the location level. It is disabled by default, though you can always enable it by accessing the Guard tab of your HomePass app. When you Enable Privacy mode: All Guard featu...

Does Plume track and store all websites and URLs I visit?

Plume takes the privacy of our users seriously. As part of our Content Access and Guard features, Plume needs to collect the DNS request information (not URLs) and sends it to the cloud to identify web-based sources that may have potential security risks. We only store the requests that are flagg...

How can I delete my Plume data history?

All Plume members have the right to be forgotten. HomePass supports two different types of data deletions. Delete security event data If you'd like to just remove items from your list of blocked events from either Guard or Content Access: In the HomePass app, open the More menu. Select the ...

How can I request a copy of my Plume data?

Plume members can request a copy of their data logs at any time! This includes information on your Plume account, network, devices, past purchases, and app. Simply complete the Privacy Request Form to stating your request.

What is the GDPR?

As of May 25, 2018, the General Data Protection Regulation (“GDPR”) has replaced the Data Protection Directive 95/46/EC and applies directly in all countries of the European Union (“EU”). The GDPR is the most important EU data protection legislation to be enacted in decades and Plume has made its...

How does Plume comply with the GDPR?

Plume is committed to privacy and has implemented a GDPR compliance program. Here is an overview of the key steps Plume has taken to comply with the GDPR: Data processing agreements: When we act as a Data Processor, we ask our customers to sign our GDPR-compliant Customer Data Processing Addendu...

When does the GDPR apply?

The GDPR applies to companies processing Personal Data in the context of the activities of an EU entity or to companies offering of goods or services to individuals located in the EU. Our parent company, Plume Design, Inc. is established in Palo Alto, California, U.S., but it may collect Personal...

Is Plume a Data Controller or a Data Processor?

A “Data Controller” is the entity that determines the purposes (i.e., why) and means (i.e., how) of the data processing, whereas a “Data Processor” is the entity that acts on behalf and under the instructions of the Data Controller. Plume can act both as a Data Controller or a Data Processor depe...

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