Privacy

  • There are 4 main measures taken to keep the data safe and reduce vulnerability to DDOS attacks. Access to the pods Local access to the pods is completely shut down to prevent access, except from the cloud. SSH, Telnet, HTTP/S and other entry ports are disabled for all shipped products. This preve...

  • We collect your email address, name and other personal information for authentication and maintenance of your Plume account. To deliver the best Wi-Fi experience to your home, we collect critical information as you use your Plume service such as: The type of devices you use and their operating s...

  • Plume's Privacy Mode enables you to limit data from being sent to the Plume Cloud. This feature is configurable at the location level. It is Disabled by default, though you can always enable it by accessing the Guard tab of your HomePass app.       When you Enable Privacy mode: All Guard featur...

  • Plume takes the privacy of our users seriously. As part of our Content Access and Guard features, Plume needs to collect the DNS request information (not URLs) and sends it to the cloud to identify web-based sources that may have potential security risks. We only store the requests that are flagg...

  • All Plume members have the right to be forgotten. HomePass supports two different types of data deletions.   Security Event Data If you'd like to just remove items from your list of blocked events from either Guard or Content Access: In the HomePass app, open your menu. Select the Guard tab. On...

  • Plume members can request a copy of their data logs at any time! This includes information on your Plume account, network, devices, past purchases, and app. Simply complete the Privacy Request Form to stating your request.