If you don't renew your membership, your HomePass network will be switched to Basic mode. Use the table below to see what is supported in Basic mode.
| Membership | Basic Mode | |
|
Yes |
Yes |
Dynamic WiFi |
|
Yes |
Yes |
Network topology view |
|
Yes |
Yes |
Manage data requests |
|
Yes |
Yes |
Live support |
|
Yes |
Yes |
Automatic updates |
|
Yes |
No |
Privacy mode |
|
Yes |
No |
Speed tests |
|
Yes |
No |
Guest passwords |
|
Yes |
No |
Online security & content filters |
|
Yes |
No |
Ad-blocking |
|
Yes |
No |
IoT Device protection |
|
Yes |
No |
Device freeze & time out |
|
Yes |
No |
Motion detection |
|
Yes |
No |
Add more pods to network |
|
Yes |
No |
Rolling pod warranty |
A detailed description of features and services available in basic mode:
- Adapt: Plume will continue to monitor and adjust how your pods are connected to each other and ensure they are always getting the best connection.
- Basic App Features: We give you access to basic network management through the app and a single Wi-Fi SSID and password. You can view your network topology, including your pods and network devices.
- Live Support: We are here for you.
- While-you-sleep updates: We'll continue to auto-update your pod firmware when the network activity is low
Without an active membership, you will lose the following features:
- Access: You will lose to ability to set up multiple passwords for the Wi-Fi and the ability to set local device connection limitations with automatic password expiry for guests. A single password will be available for the WiFi.
You will no longer be able to manage what websites people and devices can access your network.
You will also lose the ability to set up Internet Freeze schedules for your family or set an impromptu Internet Timeout.
- Guard: Your devices will not be protected from accessing known malicious websites containing viruses, malware, and phishing scams.
Advanced IoT Protection will no longer monitor the behaviour of your smart home devices to protect the rest of your network if they are compromised.
Adblocking will stop blocking known advertising servers that clutter your favourite websites and make your web experience less enjoyable.
- Sense: You will no longer be able to use Plume to detect motion in your home and receive Sense and People at Home alerts.
- People at Home: You will lose access to alerts when people arrive or leave your home.
- Band and Client Steering: Our Cloud will stop managing how your devices are connecting to the Wi-Fi, leaving that decision entirely up to the devices' own limited logic.
- Expanding your network: Without a membership, you will no longer be able to add more pods to the network in order to expand coverage beyond what you currently have.
- ISP and Device Speed tests: You will no longer be able to measure if your ISP is consistently providing you with the speed that you've paid for through the HomePass app.