Welcome to Plume Support
How can we help you?
Renewal & Payments
Tech Specs & Capabilities
Hardware Warranty & RMAs
Order, Billing & Shipping
Purchase & Order Status
Shipping & Availability
Returns & Refunds
Essential HomePass Features
Content & Parental Control
Passwords & Access Control
Network Monitoring & Management
Security & Privacy
How Plume Works
Basic Setup & Configuration
Turn Off Old WiFi
ISP & Partner Products
Samsung SmartThings Wifi
Pod Connection Issues
For CSPs & Service Providers
Partnering with Plume
Do I still get customer support when my membership expires?
What do I get with my membership?
What membership plans are available?
How much do pods cost?
Can I cancel the membership anytime?
Can I cancel the membership?
What is the login on the website used for?
How to add a payment method for membership renewals
Will my pods still work if I don’t renew my membership?
How do I change my Plume account email or password?
I cannot verify my email address.
Will the HomePass App work on my device?
I cannot download the Plume HomePass App.
I cannot login to my account. App says that my account does not exist.
Where can I download the HomePass by Plume App?
SuperPod Technical Specifications
What is the difference between the SuperPod with WiFi 6 and SuperPod?
PowerPod and SuperPod Technical Specifications
What is the difference between the PowerPod and SuperPod?
What is the maximum WiFi speed of a PowerPod and SuperPod?
What is the range of the Plume PowerPod and SuperPod?
What is Plume's warranty policy?
What is Plume's warranty policy?
What happens if someone steals my pods?
When will my order ship?
What payment methods can I use?
How do I check my order status?
When will my credit card be charged?
I am a Plume member. How do I buy additional pods to expand my home setup?
Why didn't my payment go through?
Where can I buy Plume?
What shipping options are available?
Can I cancel a monthly Plume membership anytime?
What is Plume's return and refund policy?
Can I cancel my order?
Why is People at Home not updating?
What is Sense?
What are the requirements for Sense?
How do I enable Sense?
How do I create rooms?
What devices are eligible for detecting motion?
Set a global or custom Internet Time Out
Pausing Internet access with a Time Out
How does content access work?
Will enabling parental controls impact my network's performance?
Can I set different parental controls on a person, device or location level?
Setting a 15 or 30 minute Time Out for a person or device
How do I set up Access?
Create a new WiFi Password for Home
How do I share network passwords?
Create a new password for a Guest
Create a new password for Internet Only
How do I disable or change a WiFi password?
What is the HomePass Web App?
What browsers are supported by the Web App?
I'm having trouble logging into the Web App
How can I check the most active devices on my network?
Plume Guard with Secure DNS
How to delete blocked security events?
How does Online Protection work?
What kinds of network activity do Plume's security features monitor?
Does Plume's Online Protection secure my network against IP based threats?
How does Adblocking work?
How is Advanced IoT Protection different from Online Protection?
I see Advanced IoT Protection blocked an event. Now what do I do?
What if Advanced IoT Protection blocks a site that is actually safe?
I don't see any blocked events in my network. How can I know Advanced IoT Protection is doing its job?
What is Personal Data?
How secure is the Plume service?
Does Plume store my data?
What is Privacy Mode?
Does Plume track and store all websites and URLs I visit?
How can I delete my Plume data history?
Why does my network always need to be connected to the Plume Cloud?
What's the difference between Plume, WiFi routers, Extenders and Mesh?
How easy is it to set up Plume?
What is the HomePass app for?
Will Plume work with my ISP?
Can I use Plume with my existing router?
How do I set up Plume?
Plume Installation - App Steps
How does Plume choose what my Network Mode should be?
Where should I place my pods?
How do you recommend placing pods?
Pod Placement for Small/Medium to Large Size Homes
Pods triggering PIR (motion) sensors
How do I set up Plume with my IT closet or Distribution Cabinet?
Using Power Line and MoCA Adapters in place of Ethernet
Where can I find my modem or router information?
How can I reserve a static IP through the HomePass App?
How do I setup a custom DNS?
How do I turn off the parallel network?
How do I turn off WiFi on my Apple Airport Time Capsule or Airport Extreme?
Disable Wi-Fi - Century Link
Disable Wi-Fi - AT&T
Disable Wi-Fi - Cox
Disable Wi-Fi - Comcast
TalkTalk Exclusive Launch FAQs
Can I add Plume pods and ISP pods to the same Plume network?
Samsung SmartThings : What do the LED colors on the Hub mean?
Reset Samsung SmartThings Hub
Samsung SmartThings Wifi Release Notes
How do I setup wired backhaul for Samsung SmartThings Wifi?
Is Plume membership required for SmartThings Wifi customers?
What is the difference between SmartThings Wifi and Plume SuperPod?
My computer asks for a router PIN
SuperPods not coming online - ASUS AiProtection
I received an alert that my pods are placed too far apart
I lost my internet connection.
Why are my pods offline?
Will Plume continue to function when the Internet or Plume Cloud is down?
What to do when receiving poor ISP Speed Test results
How can I fix poor pod connection issues?
My Wi-Fi connection is slow.
How do I disable the Private (random) WiFi address on my iPad?
How do I disable the Private (random) WiFi address on my Apple Watch?
How do I disable the Private (random) WiFi addresses on my iPhone?
NAT Issues when playing games
How To Connect Raspberry PI and Other Linux Devices to Plume
What devices will work with Plume?
Why is there a duplicate in my device list?
Why doesn’t my device connect to the closest pod?
Netatmo Weather Station disconnecting frequently
Why can't I connect my Sony PSP to Plume?
My wireless device did not connect to Plume
Nest Cameras are turning off
Disable Private (Random) Wi-Fi Addresses
How do I disable random Wi-Fi MAC address in Windows 10?
How do I disable random Wi-Fi MAC address on Android 10?
Does Plume Support MAC Address Randomization?
Where can I see the list of devices connected to my network?
How can I rename my connected devices?
SuperPod Device Release Notes
PowerPod Device Release Notes
Pod Device Release Notes
Plume Cloud Release Notes
iOS App Release Notes
Android App Release Notes
How do I become a Plume Partner?
What does Plume offer to Service Providers?