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How can I delete my Plume data history?

All Plume members have the right to be forgotten. HomePass supports two different types of data deletions.

 

Delete security event data

If you'd like to just remove items from your list of blocked events from either Guard or Content Access:

guard events all.png

  1. In the HomePass app, open the Menu & Settings menu.
  2. Select the Guard option.
  3. On the bottom of the Guard settings page, you will find the Delete security events button.
  4. Simply tap the button and confirm that you would like to clear the data.
    • Note that once deleted, this data cannot be recovered.
    • If you haven't disabled Guard or Content Access features by enabling Privacy mode, more events will continue to populate the list. Just continue to repeat this process as often as you need.   

360009693334_EN_1B.png      360009693334_EN_2B.png     

 

 

Delete your account and all data 

If you would like to delete your entire HomePass account and all the data associated with it:

  1. Using your web browser, fill out the Privacy Request Form 
  2. Under Type of Request, be sure to select Delete.

mceclip0.png

 

Click here if you are using a version of HomePass prior to 3.91

 

All Plume members have the right to be forgotten. HomePass supports two different types of data deletions.

 

Security Event Data

If you'd like to just remove items from your list of blocked events from either Guard or Content Access:

IMG_0691.png

  1. In the HomePass app, open your menu.
  2. Select the Guard tab.
  3. On the bottom, you will find the Delete security events button.
  4. Simply tap the button and confirm that you would like to clear the data.
    • Note that once deleted, this data cannot be recovered
    • If you haven't disabled Guard or Content Access features, more events will continue to populate the list. Just continue to repeat this process as often as you need.   

mceclip0.png    IMG_0979.png     IMG_0980.png

 

Account and all data 

If you would like to delete your entire HomePass account and all the data associated with it:

Option 1

  1. Using your web browser, fill out the Privacy Request Form 
  2. Under Type of Request, be sure to select Delete.

mceclip0.png

Option 2

IMG_0601-2.png     

  1. In the HomePass app, open your menu
  2. Select the Support tab
  3. On the bottom, you will find the Manage your data button
  4. Fill out the form and be sure to select Delete under Type of Request

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