Why is my device duplicated in the device list?
Individual devices are identified based on the unique MAC address of their network hardware, which normally never changes. However, there are a few possible reasons this MAC address can change.
A different connection type is used
Laptops, desktops, and other devices that have more than one connection type available actually have multiple hardware MAC addresses. Connecting your laptop by Ethernet and later by Wi-Fi will result in two different MAC addresses being seen by the network.
Replacing the Network Interface Card (NIC) will also change the hardware MAC address.
A Random MAC address (Private Wi-Fi) is being used
Android, iOS, Windows 10, and other devices have the ability to use a random MAC address (Private Wi-Fi) instead of the hardware MAC on the device. Every time the MAC address randomizes and connects to your network, a different device is recognized. Depending on how often the MAC address randomizes, several duplicates of the same device can end up in your devices list.
Should I remove the duplicate device?
If the duplicate device in question is the result of a different connection type, then you should keep the device in your list and just assign it to the same person. This ensures that all Plume features that rely on the MAC address continue to function as intended regardless of how the device connects to the network.
If the duplicate is the result of the use of a random MC address, the old instance(s) can be safely removed since it is unlikely the exact same MAC address will be used again. Although you should disable the random MAC address feature (Private Wi-Fi) on the device to ensure the best experience and proper enforcement of Plume features.
How do I remove duplicate devices from my device list?
Devices that are not assigned to a person will automatically disappear from the device list 14 days after their last connection.
To manually remove a device from the list that is not assigned and not connected, simply swipe left on the device in the device list.