Devices using a Private WiFi address will connect to your HomePass network. However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off Private WiFi addresses and revert to your original address when connecting to your home network.
How to turn off Private WiFi address in iPad iOS14 and later
- Open the Settings app, then tap on WiFi.
- Tap on the information button next to your HomePass network name.
- Tap on the Private Address toggle to turn it off, a message will pop up to rejoin the network.
- The iPad will briefly disconnect and then reconnect using the original WiFi address.
Once connected back to your Plume network using the original WiFi address, any previous personalized device or person level features such as Online protection, Content access controls, Internet Freeze, and People at Home will be applied to the device again.
Note: These settings will only be saved for your HomePass network and your iPad will continue to protect your privacy by using a Private WiFi address when connecting other networks.